Warranty Policy

Standard Warranty Coverage

- 2-Year Warranty: Applies to all Monsta Touring products except awnings.

- 1-Year Warranty: Specific to awnings, including the 270 Freestanding Awning.

- Coverage includes defects in workmanship and materials from the original purchase date.

What’s Covered

Structural & Mechanical Components:

- Trays and Canopies: Locks, gas struts, hinges, drawers, and drawer runners for trays and canopies.

- Tents & Awnings: Fabric, electrical components, gas struts, poles, and all originally included hardware.

270 Awning Installation Requirements (Critical for Warranty Validity)

- Use only the supplied brackets.

- Brackets must be spaced no less than 1250mm apart.

- The rear bracket must be no more than 300mm from the back of the awning.

- Use all four bolts to attach the awning to the back plate.

- Do not over-tighten the fixing bolts.

- Mount the awning to either a roof rack or a canopy—not both.

Warranty Claim Process

To file a warranty claim:

- Email hello@monstatouring.com.au with:

A copy of your invoice

Photos clearly showing the issue

Any supporting documentation (e.g. technician's report)

- Items must be brought to Monsta Touring’s working address for assessment and service.

Important Warranty Exclusions

- Surface wear: Scratches, rust, and coating wear are not covered.

- Environmental damage: Weather events, natural disasters, or corrosion.

- Misuse or modification: Includes aftermarket parts not installed by Monsta Touring.

- Non-transferability: Warranty is valid only for the original purchaser.

- “Factory seconds,” damaged, auction, or ex-demo products unless otherwise stated in writing.

Return & Refund Policy

We understand that sometimes things don’t go as planned. If you are not satisfied with your purchase, we’re here to assist.

How to Return a Product

- Email hello@monstatouring.com.au within 7 days of receiving your order.

- Include your order number and a brief description of the issue.

- Upon approval, you will receive a prepaid return shipping label.

- Securely package the item and send it back within 14 days of receiving the label.

Refund Timeline

Once we receive the item, refunds are processed to the original payment method within 5–7 business days.

Return Shipping Costs

If the return is due to damage, a fault, or an incorrect item, Monsta Touring will cover the return freight. If your item was freighted, Monsta Touring will arrange for the freight company to pick it up from your location.

Delays In New Stock Arrival

Our products are manufactured both locally and internationally, and we are reliant on international shipments for some of our parts and products. It is difficult for us to provide an exact arrival date with every order as there are occasional delays due to a variety of uncontrollable reasons.

However, we do understand that many of our customers may have expectations on deadlines due to travel plans etc that that need to be planned for, and therefore, Monsta Touring will honour a full refund, including shipping charges and the $200 holding deposit, on any order that is delayed past the communicated arrival date of new stock at the time the order was made.

Holding Period

Once you receive notification that your order is ready for pickup or delivery, Monsta Touring will hold your order for up to a period of four (4) weeks from the date your order is ready. Holding orders for longer than this period hinders our storage capacity and operations. It is your responsibility to ensure your full remaining balance is paid before pick up or delivery. If we reach the end of the 4 week period and the order has not been picked up or delivered, your order will be forfeited and Monsta Touring reserves the right to refund you the balance of your order and any shipping charges, excluding the $200 holding deposit. The $200 holding deposit is non-refundable when exceeding the holding period.