Return and Refund Policy
Warranty Policy
Standard Warranty Coverage
- 2-Year Warranty: Applies to all Monsta Touring products except awnings.
- 1-Year Warranty: Specific to awnings, including the 270 Freestanding Awning.
- Coverage includes defects in workmanship and materials from the original purchase date.
What’s Covered
Structural & Mechanical Components:
- Trays and Canopies: Locks, gas struts, hinges, drawers, and drawer runners for trays and canopies.
- Tents & Awnings: Fabric, electrical components, gas struts, poles, and all originally included hardware.
270 Awning Installation Requirements (Critical for Warranty Validity)
- Use only the supplied brackets.
- Brackets must be spaced no less than 1250mm apart.
- The rear bracket must be no more than 300mm from the back of the awning.
- Use all four bolts to attach the awning to the back plate.
- Do not over-tighten the fixing bolts.
- Mount the awning to either a roof rack or a canopy—not both.
Warranty Claim Process
To file a warranty claim:
- Email hello@monstatouring.com.au with:
A copy of your invoice
Photos clearly showing the issue
Any supporting documentation (e.g. technician's report)
- Items must be brought to Monsta Touring’s working address for assessment and service.
Important Warranty Exclusions
- Surface wear: Scratches, rust, and coating wear are not covered.
- Environmental damage: Weather events, natural disasters, or corrosion.
- Misuse or modification: Includes aftermarket parts not installed by Monsta Touring.
- Non-transferability: Warranty is valid only for the original purchaser.
- “Factory seconds,” damaged, auction, or ex-demo products unless otherwise stated in writing.
Return & Refund Policy
We understand that sometimes things don’t go as planned. If you are not satisfied with your purchase, we’re here to assist.
How to Return a Product
- Email hello@monstatouring.com.au within 7 days of receiving your order.
- Include your order number and a brief description of the issue.
- Upon approval, you will receive a prepaid return shipping label.
- Securely package the item and send it back within 14 days of receiving the label.
Refund Timeline
Once we receive the item, refunds are processed to the original payment method within 5–7 business days.
Return Shipping Costs
If the return is due to damage, a fault, or an incorrect item, Monsta Touring will cover the return freight. If your item was freighted, Monsta Touring will arrange for the freight company to pick it up from your location.
Delays In New Stock Arrival
Our products are manufactured both locally and internationally, and we are reliant on international shipments for some of our parts and products. It is difficult for us to provide an exact arrival date with every order as there are occasional delays due to a variety of uncontrollable reasons.
However, we do understand that many of our customers may have expectations on deadlines due to travel plans etc that that need to be planned for, and therefore, Monsta Touring will honour a full refund on any order that is delayed past the given arrival date of new stock at the time the order was made.