Privacy policy

At Monsta Touring, we value your privacy and are committed to protecting your personal information. We treat all personal data with strict confidentiality and handle it in accordance with the Privacy Act 1988 and the National Privacy Laws.

As part of our operations, we collect, use, and disclose personal information from:

- Visitors and users of the Monsta Touring website, social media channels and any user forums;

- Customers who contact us, participate in promotions or competitions;

- Customers registering Monsta Touring gift vouchers.

We may collect personal information in a number of ways, including:

Information you provide when visiting our website or entering promotions;

Information provided during registration for the Monsta Touring Registry, promotions, competitions, or gift vouchers

We do not share your personal information with third parties, except as outlined in this Privacy Policy. In certain cases, we may need to share your contact or delivery details with service providers such as courier companies, data entry operators, or administrative partners involved in promotions, competitions, or gift voucher processing. These service providers are only permitted to use your data for the purpose of delivering the specific service requested by Monsta Touring.

We may use your information for purposes such as:

- Processing transactions;

- Managing your account;

- Conducting credit checks or security reviews;

- Internal business functions such as staff training, billing, and risk management;

- Improving our website and services;

- Notifying you about sales, events, promotions, or competitions;

- Any purpose for which you’ve given consent.

Additionally, we may use your data to promote Monsta Touring’s products or services—or those of carefully selected partners. However, we will only contact you via email or SMS for marketing purposes if you’ve given your consent. Marketing emails or SMS will always include an option to unsubscribe. If you no longer wish to receive these communications, you can unsubscribe using the link provided or reach out to us through the Contact Page on our website.

Note: Online payment providers such as Afterpay, ZipPay, ShopPay and PayPal may collect and store your personal and payment details when you use our online store. Their privacy practices are governed by their own policies.

Our website may use cookies to collect non-identifiable information about your browsing activity. Cookies help us recognise your device and tailor your experience on our site. Most browsers allow you to disable cookies if you prefer not to use them.

We use industry-standard security measures to protect your personal information. However, to the fullest extent permitted by law, we are not responsible for any loss, misuse, unauthorised access, or disclosure of personal information submitted to us.

You may request access to your personal data by contacting us through the Contact Page on our website. We will respond to your request as promptly as reasonably possible.

If your personal information changes, or if you believe our records are outdated or incorrect, please update your details via your account or contact us through our website. We aim to keep your information accurate and may reach out periodically to confirm its accuracy.

This Privacy Policy may be updated from time to time. All personal information, including previously collected data, will be handled according to the most recent version of this policy. Please check this page regularly for updates.